Terms & Conditions:

The following constitutes a contractual agreement between Adam Travel Services Inc, hereinafter referred to as Adam Travel or us, and the purchaser of any of our programs, hereinafter referred to as "customer." Acceptance of such agreement can be accomplished by accepting these terms: payment of deposit for one of our umrah packages. By purchasing a package or signing our terms & conditions customer warrants:

1. Reservation / Deposits/ Fees:
Adam Travel accepts checks, online payments, money orders and cash. Your payment is not deemed made until it is received by Adam Travel.
Your booking is not confirmed until the deposit is cleared by Adam Travel's bank and you receive written confirmation of your booking from Adam Travel. Please review and verify your booking invoice thoroughly and contact your travel agent or Adam Travel immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your visa has been processed, there will be NO refunds available for the package(s) you have purchased.

2. Warranty
Adam Travel is an Agent provider and cannot be held liable for any and all claims that may arise from its vendors. Vendors include but are not limited to, Hotels, Airlines, Transportation companies, Consulate offices, Embassies, and government service providers in Mina, Arafat and Muzdalifa. Adam Travel recommends that customers obtain and review the warranties provided by the vendors if any such situation shall arise. Situations which Adam Travel are not liable include but are not limited to: Cleanliness & upkeep of Hotel Rooms, denial of or availability of visa from consulate, delayed flights, missed international flights due to delays from domestic carrier. In addition, Adam Travel cannot guarantee bed type, airline seat assignment, hotel room view or any other item not specifically mentioned in the program. Bed type is requested as a matter of preference, but cannot be guaranteed.

3. Insurance
Adam Travel advises all customers to obtain travelers insurance prior to departure for any of our tour packages. Many of the issues that may arise which customer will have no recourse against Adam Travel may be remedied by purchase of Travelers insurance which is readily available and offered on our website. Situations which may be aided by possession of travelers insurance include but are not limited to: Lost luggage, Medical Expenses, personal expenses and last minute cancelations.

4. Lost Luggage
Adam Travel is not responsible for any stolen luggage or personal items for the durations any of our packages. Adam Travel is not responsible for any lost luggage by the Airline or during customer transit from airport to hotel in Saudi Arabia. Adam Travel recommends customer purchases insurance to protect themselves should such a situation arise. Adam Travel will handle customer luggage during certain portions of the journey. Should luggage be lost while in the care of Adam Travel, they will provide compensation for the lost bag. Customer is limited to one bag per person, any additional bags brought by client will not be covered. Adam Travel will compensate client based on value of goods lost for said bag, at a maximum of $150 per bag.

5. Safety & Health
Customer understands that Tour packages are often held in developing and undeveloped countries, due to this there are many unknown and inherent risks associated with embarking on journeys of this nature. Customer acknowledges that Adam Travel cannot be held responsible for any damages resulting from any acts including but not limited to: negligence of Vendor, political unrest and forces of nature. Furthermore, Adam Travel, or any of Adam Travel's staff, are not qualified to provide medical assistance should the need arise. Adam Travel will take all reasonable efforts to assist any and all injured customers. However, customers will not hold Adam Travel responsible for inability to treat or care for customer. In addition Adam Travel is not responsible for delays in arrival of medical personnel. Customer understands that many of our tour packages involve long and exhausting walks. Customers with prior physical conditions are required to make disclosure to Adam Travel staff prior to departure. Adam Travel will do it's best to accommodate customers with health conditions, however by purchasing a package from Adam Travel, customer warrants that they are able to complete and participate in all aspects of said package. Should customer be unable to participate in any aspects of our tour packages, it is customer's responsibility to find a companion to assist them.

6. Governing law & General Information
This Agreement shall be governed and construed and interpreted in accordance with the laws of the state of Massachusetts and in accordance with Massachusetts' choice of law principles. Customer agrees to be subject first to neutral party mediation followed by arbitration under the ABA, if necessary, and then seek remedy in formal trial proceedings. Customer understands that they must file any and all claims against Adam travel within one year of completion of hajj. Customer voluntarily agrees to waive any right to punitive damages.
This agreement contains the entire agreement of the parties and supersedes all prior or contemporaneous negotiations, correspondence, understandings and agreements between the parties, regarding the subject matter of this Agreement. This Agreement may be amended by Adam Travel or authorized and staff. Adam Travel advises customer to periodically check our website to make sure they have the most up to date version prior to departure. If any of these conditions are invalid or unenforceable, it will be struck out and the remaining terms will remain in force. If Adam Travel fails to act in relation to a breach by you or others of these Terms & Conditions, this does not waive our right to act with respect to subsequent or similar breaches. This agreement may be executed in counterparts, all of which taken together shall constitute one agreement binding on all parties, not withstanding that all the parties are not signatories to the original or the same counterpart. Each party shall become bound by the Agreement immediately upon affixing his or its signature hereto, independently of this signature of any other party.

7. Marketing
From time to time we may post content on our various social media platforms showcasing our services. We will use photos taken by our team during the course of your journey. If you do not want your photo's used in our Social Media campaigns or content please select the opt out policy during the booking phase.

8. Refund Policy
Due to the volatile nature of the travel industry during these times, we strongly recommend all travelers purchase travelers insurance to insure they are protected.

For all bookings cancelled 30 days in advance, they shall be subject to a full refund minus any and all applicable Airline fees which include but are not limited to, withheld deposits and penalties up to the full fare. If your tourist visa has been processed that fee will also be non refundable.

For all bookings cancelled between 30 days until two weeks of travel, they are generally non refundable, however, funds may be returned on a case by case basis. If Adam Travel is able to find a replacement customer or if a vendor is willing to allow any type of refund. In those cases an Adam representative will be in communication with you to advise you of your refundable amount.

Any cancellations within two weeks of travel are fully non refundable.

Any cancellations for bookings made for a journey during Ramadan are non refundable regardless of the cancellation date.

9. Credit Card payments
You Authorize Adam Travel or any third party merchant to charge your account for the amount specified during the booking process. You authorize that you are the holder of the Credit Card and are fully authorized to make the payment. Adam Travel or any of its partner or associates are in no way liable for any attempted dispute on any payment. You acknowledge you have read and understood our refund policy and you are not authorized to dispute a payment if you have cancelled during a period when the programs are non refundable.